Is there a way to buy this online so she can proceed? Is it possible? Insert an external drive, launch the OS X Recovery Disk Assistant, select the drive where you would like to install, and follow the on screen instructions.
If her Recovery partition won't let you install already, I'm guessing there's a chance this might fail, but it's a least free to test and see. Once you have upgraded your Macintosh's operating system there is no going back without already owning an official CD or a backup of the operating system available.
Home Questions Tags Users Unanswered. Ask Question. Any hints on how to proceed without having to get an actual physical media is appreciated.
How to reinstall Mac OS X from scratch
It is totally unsupported to downgrade the OS past what the computer came with. You might still be able to do it with some hacks. There is no recovery partition for Snow Leopard.
If there is a recovery partition on the HD, then booting into it should allow you to reinstall Lion. Ask a local user group for help: Another thing you might consider is contacting your local Macintosh user group.
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Try Dr. Mac Consulting: You can check out consulting services or call Check whether you have RAM issues: If you have problems immediately after installing random-access memory RAM — or any new hardware, for that matter — double-check that the RAM chips are properly seated in their sockets. If you still have problems, remove the RAM chips temporarily and see whether the problem still exists.